Under Article 47, letter (m) of Legislative Decree 6 September 2005, No. 206, the right of withdrawal does not apply to local public transport tickets.
Therefore, Delfino Verde tickets and passes are generally non-refundable (the full text of the regulation is available on the website of the Transport Regulation Authority). At the time of purchase, customers are required to verify that the information shown on the ticket is correct, particularly with regard to the fare, route, and type of service.
Delfino Verde tickets do not expire and may also be used in the event of fare changes, regardless of the purchase channel.
The only exception concerns the round-trip ticket on the Trieste–Grado–Lignano maritime route, which must be used on the day of issue.

In certain specific circumstances, Delfino Verde Navigazione S.r.l. may consider issuing a refund for one or more tickets. These are the cases:

• service disruptions directly attributable to Delfino Verde Navigazione (service cancellation, departure from the terminus with a delay of more than 30 minutes, early departure from the terminus)
• anomalies or malfunctions in the online or app-based ticketing service (the ticket does not appear correctly on the device);

Refunds are not provided in the following cases:

• maritime service suspended, delayed, or interrupted due to force majeure (adverse weather conditions or natural disasters), or causes not directly attributable to Delfino Verde Navigazione S.r.l.
• overcrowding
• measures taken by the competent authorities
• partial or non-use of a pass for personal reasons (illness, injury, or other)

Submit the refund request – within 72 hours of the event – by completing the form below.
In the form, the facts must be fully documented (location, date, time, route), along with the expense incurred and the reasons for the request.
The customer will receive a response within 20 working days.
The amount will be refunded by bank transfer.